The platform under the name and style of FoodVerse and the business thereof is operated by FOODVERSE FZ-LLC, a company incorporated in Dubai Internet City with license number 104830 issued by the Dubai Development Authority and having its registered office at HD87A, First Floor, in5 Tech, Dubai Internet City, Dubai, UAE ("we").
This privacy policy describes how we manage our user’s (“you”) personal information which we may collect as a result of your use of our website and any pages or websites under our brand including any applications that are owned and operated by us (“website”) in provision of services (“services”).
We are committed to ensuring that your personal information is protected and is used, stored and disclosed in accordance with this privacy policy and the laws of the Marshall Islands.
In using the website, you agree to be bound by the terms of this privacy policy. We may review the privacy policy periodically and reserve the right to change the privacy policy at any time at its discretion by posting such changes on the website. Changes will be effective immediately when posted on the website. Your continued use of the website following posting will constitute your acceptance of those changes.
This privacy policy will not apply to any third-party or external websites which are linked to the website and over which we have no control.
“Personal Information” means personal identifiable information that we directly associate with a specific person or entity, which may include without limitations, name, addresses, telephone numbers, email address, payment information, unique device ID, device location, IP address, usage date, and other such related information.
To access the website and avail the services, we are legally required to identify you. When you register for the website and services and/or access them, or contact us through any interaction via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by us.
We shall be free to use, collect and disclose information that is freely available in the public domain without your consent.
We may use the Personal Information collected for a variety of business purposes, including but not limited to:
We collect information about you in three primary ways:
“Cookies” hereby refers to a small text file that a website can place on your hard drive, in order to collect information about your activities on the website. The cookie transmits information back to the website system, which is the only computer that can read it. We may use cookies on the website to enhance your experience and avoid multiple logins or password authentication requests.
In addition, your use of the website may direct you to certain advertisers or third-party website providers which may also use cookies or similar web tags (small data text files placed on your computer or device) or similar technologies to identify your computer or device and record your preferences and other data for the purpose of personalizing your visits, see which areas and features are popular, and improve your experience and use of the services and websites provided. We do not exercise control over the sites displayed as search results or links from the website. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you, for which we are not responsible or liable. Accordingly, we do not make any representations concerning the privacy practices or policies of such third parties or terms and conditions of such platforms, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. If you decide to visit a third-party link/website linked to the website, you do this entirely at your own risk.
Depending upon the device used, you may be able to set your browser to reject cookies or delete cookies, but that may result in the loss of some functionality on the website.
Occasionally we may use your Personal Information to inform you about new products or services or about promotional activities which we believe may be of interest or of benefit to you. We may do this via email, SMS, telephone or mail. If you no longer wish to receive marketing or promotional material from us at all or in any particular form, you may contact us at any time by email to us with your request with which we will comply as soon as is practical.
From time to time, we may contact you in relation to the management and administration of your account. These communications can be via any of the modes of contact recorded when registering as a user. Such communication does not affect your opt-in or opt-out status for direct marketing communications.
Except as detailed in this privacy policy, we do not sell, license or otherwise provide your Personal Information to unaffiliated third parties, without your consent.
We may, however, disclose your information to unaffiliated third-parties with your consent obtained in either writing, online, through "click-through" agreements and downloads, upon acceptance by you of the terms of disclosures for certain services, in writing (including without limitations by chat or email) or orally, when you interact with our customer service representatives.
We may use a variety of physical, electronic, and procedural safeguards to protect Personal Information from unauthorized access, use, or disclosure while it is under our control. Unfortunately, no data transmission over the internet can be guaranteed to be completely secure. As a result, although we utilize security measures, we may not guarantee you against the loss, misuse, or alteration of Personal Information under our control, and you provide Personal Information to us at your own risk. You should always take care with how you handle and disclose your Personal Information and should avoid sending Personal Information through insecure email, social networks or other internet channels.
No administrator will have knowledge of your password. It is important for you to protect against unauthorised access to your password, your computer and your mobile phone. Be sure to log off when finished. We do not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorised use of your account, you must immediately notify us by sending an email. You shall be liable to indemnify us due to any loss suffered by us due to such unauthorised use of your account and password.
We make all information accessible to our employees, agents or partners and third parties only on a need-to-know basis, and bind them to strict confidentiality obligations.
We are not responsible for the confidentiality, security or distribution of your personal information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond our reasonable control including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service etc.
We retain information for as long as we have a business or tax need or as required under the applicable laws, regulations and/or government orders from time to time. Following termination of the Account, we shall endeavor to erase and discard of your data subject to the limitations and requirements under the applicable laws and regulations.
For the purpose of providing you with the services, we may transfer your information to different countries outside your country where we have the infrastructure facilities. By using the website, you consent to the transfer of your information outside of your country.
Right to Access & Correction: You have the right to access your Personal Information and to require the correction, updating and blocking of inaccurate and/or incorrect data by sending an email to us. Upon your written request, we will inform you of the Personal Information relating to you that we hold and the use and general disclosure of your Personal Information. We will also give you a copy of the Personal Information that we have retained. There may be a minimal charge for providing you additional copies of your Personal Information to cover administrative costs.
Right to Delete: You may also request the deletion or destruction of both your account and Personal Information by sending an email to us. We will action your request immediately, except, where this is not consistent with its legal and regulatory obligations.
Right to Transfer: You may also ask us to transfer your Personal Information to an authorised representative or agent appointed by you.
Right to Restriction on Processing: In the event that you wish to restrict or process the personal information due to the information (i) being incorrect (ii) being not lawfully processed (iii) being deemed by you as not required by us or (iv) you decide so in sole discretion, we shall cease from processing your personal information upon receiving a written request.
Right of Notification: If in case, despite our best efforts, we suffer a data breach which in our opinion may put your personal information at risk, we shall notify you and relevant authorities within 96 hours of us becoming aware of such breach. To ensure the confidentiality, integrity and availability of your information to yourself, we may request you to confirm your identity by providing identification documentation and/or other methods prior to assisting you in exercising any of your rights. If you refuse to prove your identity, we may decline to take actions in respect of your data, save restricting processing, until we can ensure that such actions are the true wish of the data subject. We may use automated processing and profiling to reduce the risks of fraud, money laundering and abuse of our services.
The Company has appointed a data protection manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us.
This Privacy Policy shall be governed by the laws of the DIFC; and, shall be subject to the exclusive jurisdiction of the DIFC Courts.
1.1 The FOODVERSE Platform enables registered users (“Members”) to avail FOODVERSE Services.
2.1 In order to access and use the FOODVERSE Platform or register an FOODVERSE Account you must be an individual at least 18 years old, and able to enter into legally binding contracts.
2.2 Access to and usage of the FOODVERSE Platform is subject to completing a verification process for which KYC documents shall be required.
3.1 You may be required to register an account (“FOODVERSE Account”) to access and use certain features of the FOODVERSE Platform. If you are unable to register, FOODVERSE shall create the same for you.
3.2 You can register an FOODVERSE Account using an email address and creating a password, or through your account with certain third-party social networking services, such as Facebook or Google.
3.3 You must provide accurate, current and complete information during the registration process and keep your FOODVERSE Account up-to-date at all times.
3.4 You may not register more than one (1) FOODVERSE Account unless FOODVERSE authorizes you to do so. You may not assign or otherwise transfer your FOODVERSE Account to another party.
3.5 You are responsible for maintaining the confidentiality and security of your FOODVERSE Account credentials and may not disclose your credentials to any third party.
4.1 FOODVERSE may, at its sole discretion, enable Members to (i) create, upload, post, send, receive and store content, such as text, photos, audio, video, or other materials and information on or through the FOODVERSE Platform (“Member Content”); and (ii) access and view Member Content and any content that FOODVERSE itself makes available on or through the FOODVERSE Platform, including proprietary FOODVERSE content and any content licensed or authorized for use by or through FOODVERSE from a third party (“FOODVERSE Content” and together with Member Content, “Collective Content”).
4.2 The FOODVERSE Platform, FOODVERSE Content, and Member Content may in its entirety or in part be protected by copyright, trademark, and/or other applicable laws. You acknowledge and agree that the FOODVERSE Platform and FOODVERSE Content, including all associated intellectual property rights, are the exclusive property of FOODVERSE and/or its licensors or authorizing third-parties. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the FOODVERSE Platform, FOODVERSE Content or Member Content. All trademarks, service marks, logos, trade names, and any other source identifiers of FOODVERSE used on or in connection with the FOODVERSE Platform and FOODVERSE Content are trademarks or registered trademarks of FOODVERSE in the United States and abroad. Trademarks, service marks, logos, trade names and any other proprietary designations of third parties used on or in connection with the FOODVERSE Platform, FOODVERSE Content, and/or Collective Content are used for identification purposes only and may be the property of their respective owners.
4.3 You will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the FOODVERSE Platform or Collective Content, except to the extent you are the legal owner of certain Member Content or as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by FOODVERSE or its licensors, except for the licenses and rights expressly granted in these Terms.
4.4 Subject to your compliance with these Terms, FOODVERSE grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to (i) download and use the Application on your personal device(s); and (ii) access and view any Collective Content made available on or through the FOODVERSE Platform and accessible to you, solely for your personal and non-commercial use.
4.5 By creating, uploading, posting, sending, receiving, storing, or otherwise making available any Member Content on or through the FOODVERSE Platform, you grant to FOODVERSE a non-exclusive, worldwide, royalty-free, irrevocable, perpetual (or for the term of the protection), sub-licensable and transferable license to such Member Content to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any manner such Member Content to provide and/or promote the FOODVERSE Platform, in any media or platform.
4.6 You are solely responsible for all Member Content that you make available on or through the FOODVERSE Platform. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all Member Content that you make available on or through the FOODVERSE Platform or you have all rights, licenses, consents and releases that are necessary to grant to FOODVERSE the rights in and to such Member Content, as contemplated under these Terms; and (ii) neither the Member Content nor your posting, uploading, publication, submission or transmittal of the Member Content or FOODVERSE’s use of the Member Content (or any portion thereof) as contemplated under these Terms will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
4.7 You will not post, upload, publish, submit or transmit any Member Content that: (i) is fraudulent, false, misleading (directly or by omission or failure to update information) or deceptive; (ii) is defamatory, libelous, obscene, pornographic, vulgar or offensive; (iii) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (iv) is violent or threatening or promotes violence or actions that are threatening to any other person or animal; (v) promotes illegal or harmful activities or substances; or (vi) violates any FOODVERSE policy.
5.1 Tax regulations may require us to collect appropriate tax information from you.
6.1 You are solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to your use of the FOODVERSE Platform. In connection with your use of the FOODVERSE Platform, you will not and will not assist or enable others to:
7.1 Without limiting our rights specified below, FOODVERSE may terminate this Agreement for convenience at any time by giving you a notice via email to your registered email address.
7.2 FOODVERSE may immediately, without notice, terminate this Agreement and/or stop providing access to the FOODVERSE Platform if (i) you have materially breached your obligations under these Terms, (ii) you have violated applicable laws, regulations or third party rights, or (iii) FOODVERSE believes in good faith that such action is reasonably necessary to protect the personal safety or property of FOODVERSE, its Members, or third parties (for example in the case of fraudulent behavior of a Member).
7.3 In addition, FOODVERSE may take any of the following measures (i) to comply with applicable law, or the order or request of a court, law enforcement or other administrative agency or governmental body, or if (ii) you have breached these Terms applicable laws, regulations, or third party rights, (iii) you have provided inaccurate, fraudulent, outdated or incomplete information during the FOODVERSE Account registration or thereafter, or (iv) FOODVERSE believes in good faith that such action is reasonably necessary to protect the personal safety or property of FOODVERSE, its Members, or third parties, or to prevent fraud or other illegal activity:
In case of non-material breaches and where appropriate, you will be given notice of any intended measure by FOODVERSE and an opportunity to resolve the issue to FOODVERSE’s reasonable satisfaction.
7.4 If we take any of the measures described above, you will not be entitled to any compensation.
8.1 You acknowledge and agree that, to the maximum extent permitted by law, the entire risk arising out of your access to and use of the FOODVERSE Platform and Collective Content, or any other interaction you have with other Members whether in person or online remains with you. Neither FOODVERSE nor any other party involved in creating, producing, or delivering the FOODVERSE Platform or Collective Content will be liable for any incidental, special, exemplary or consequential damages, including lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or services, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with (i) these Terms, (ii) from the use of or inability to use the FOODVERSE Platform or Collective Content, (iii) from any communications, interactions or meetings with other Members or other persons with whom you communicate, interact or meet with as a result of your use of the FOODVERSE Platform, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not FOODVERSE has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose.
9.1 To the maximum extent permitted by applicable law, you agree to release, defend (at FOODVERSE’s option), indemnify, and hold FOODVERSE and its affiliates and subsidiaries, including but not limited to, FOODVERSE Payments, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (i) your breach of these Terms or our policies or standards, (ii) your improper use of the FOODVERSE Platform or any FOODVERSE Services, (iii) your interaction with any Member, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, stay, participation or use, or (iv) your breach of any laws, regulations or third party rights.
10.1 These Terms and Conditions shall be governed by the laws of DIFC; and, shall be subject to the exclusive jurisdiction of the DIFC courts.
11.1 Except as they may be supplemented by additional terms and conditions, policies, guidelines or standards, these Terms constitute the entire Agreement between FOODVERSE and you pertaining to the subject matter hereof, and supersede any and all prior oral or written understandings or agreements between FOODVERSE and you in relation to the access to and use of the FOODVERSE Platform.
11.2 These Terms do not and are not intended to confer any rights or remedies upon any person other than the parties.
11.3 If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.
11.4 FOODVERSE’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law.
11.5 You may not assign, transfer or delegate this Agreement and your rights and obligations hereunder without FOODVERSE’s prior written consent. FOODVERSE may without restriction assign, transfer or delegate this Agreement and any rights and obligations hereunder, at its sole discretion.
11.6 Unless specified otherwise, any notices or other communications to Members permitted or required under this Agreement, will be provided electronically and given by FOODVERSE via email, FOODVERSE Platform notification, or messaging service (including SMS and WhatsApp).
11.7 FOODVERSE reserves the right to modify these Terms at any time in accordance with this provision. If we make changes to these Terms, we will post the revised Terms on the FOODVERSE Platform. We will also provide you with notice of the modifications by email before the date they become effective. If you disagree with the revised Terms, you may terminate this Agreement with immediate effect. We will inform you about your right to terminate the Agreement in the notification email. If you do not terminate your Agreement before the date the revised Terms become effective, your continued access to or use of the FOODVERSE Platform will constitute acceptance of the revised Terms.